Legal
Refund Policy
Effective April 14, 2026.
SoloSteady is a one-time digital service operated by Culmination Digital LLC. This policy describes when refunds are issued, when they are not, and how to request one. It does not override your rights under applicable consumer protection laws.
Full refund if identity verification fails
If Stripe Identity verification fails after you are charged, we refund the full purchase price. This is rare because identity verification happens before checkout, but if a race condition or webhook failure causes a charge without a completed verification, write to support@solosteady.com with your reference number and we will return the payment.
Full refund for technical failures on our side
If we cannot deliver your income summary because of a technical failure on our side (server error, analysis pipeline failure, PDF generation failure, or similar), we refund the full purchase price. Write to support@solosteady.com with your reference number.
24-hour no-questions-asked refund window
You may request a full refund within 24 hours of purchase for any reason. Email support@solosteady.com with your reference number. Refunds go back to the original payment method.
Refunds after the summary has been downloaded
SoloSteady is a digital product. Once you download your income summary, a full refund is not generally available, because the service has been delivered and the file is in your hands. This follows the Digital Goods Consumer Protection Act disclosure requirements. If you believe there is an error in your summary (misattributed income, a data mismatch), contact support within 14 days of purchase and we will investigate; we may issue a partial or full refund at our discretion depending on the cause.
Refund if the analysis is wrong
If the figures in your summary do not match the deposits your bank reported, we will re-run the analysis and issue a full refund if we cannot correct it. Email support@solosteady.com with your reference number and what looks wrong. SoloSteady does not take part in your dealings with any lender.
Chargebacks and fraud protection
If a chargeback is filed against a legitimate purchase, we reserve the right to refuse future service. Fraudulent refund requests may be reported to relevant authorities.
Refund requests: email support@solosteady.com with your reference number. We respond within three business days.
Request a refundOpens the contact form pre-set to Refund. You'll need your reference number (format SS-YYYY-MM-XXXX). It's printed in the top right of every page of your summary PDF.